Year: 2020

Royal Mail: returns experience is key

According to a study commissioned by Royal Mail, the average online shopper in the UK sends back an online purchase every month. Three in five online shoppers would be unlikely to use a retailer again if they have a difficult returns experience. For that reason, it is very important to get the returns experience right first time.

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MER Magazine


The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.

 

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