Tag: Pakistan Post

Pakistan Post increases service charges

Posted by | Jan 15, 2008 | |

The Pakistan Post (PP) has increased its service charges with the start of 2008, according to an official notification made available to Daily Times.

“A commission on the issue of inland money order and urgent money order at the flat rate of Rs 50, irrespective of the value of a single money order up to Rs 10,000, shall be charged from January 1, 2008,” says the notification. The charges of the Pakistan postal order (PPO) have been increased from Rs 5 to Rs 15. The notification has been dispatched to all PP offices and they have been asked to follow it strictly. The charges have been increased for inland ordinary money orders, urgent money orders, PPO and insured articles.

A PP official told Daily Times that earlier Rs 15 were charged for the delivery of a Rs 1,000 money order and Rs 20 for a Rs 2,000 money order. An additional amount of Rs 5 was charged with the increase of every Rs 1,000 into the value of a money order, he added.

The official said most PP customers had criticised the increase in the PP service charges. “Heated arguments have become a routine at the PP offices, irritating the staff,” he said. “The PP has increased charges manifold, inconveniencing its customers,” Sahibzada Fakhar, a PP customer, said.

1 USD = 62.2600 PKR

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Pakistan Post planning to expand utility bills payment service

Posted by | Jul 19, 2007 | |

The news that post offices in Rawalpindi will soon be providing the service of collection/payment of utility bills through cheques at the customers’ doorstep will definitely bring relief to the ordinary citizens considering the hardships they have to endure in the payment of bills at banks. A similar scheme is already in operation in Karachi. But unfortunately it has not been much of a success as only a limited number of post offices are said to be offering this service. It is sincerely hoped that the government will expand the range of this facility in Karachi by including more post offices under this scheme, including other cities such as Rawalpindi.

The postal department has levied a service charge of Rs20 (0.16 pence) on collection of bills through checks from homes. This amount might seem paltry to some, but for those from low-income groups, even this amount will seem high considering that their bills might only be a few hundred rupees. The fee structure should be restructured in such a way that it also takes into consideration this aspect. While this scheme is definitely a welcome development vis-a-vis the utility bills collection/payment system, more needs to be done to further facilitate the citizens. In this context, the government cannot only increase the bank branches collecting utility bills but also make the bill collection timings more flexible.

Moreover, the deadline for payment of bills should be more expansive, that is deadlines should be varying for different customers as this will solve the problem of everyone rushing to pay their bills on the same deadline.

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Pakistan Post to collect utility bills

Posted by | Jun 9, 2007 | |

Pakistan Post has launched a new service to collect utility bills at customers’ doorsteps for payment through cross cheque. “This unique service started from Karachi as a pilot project will be implemented in phases and later extended to the other cities of the country,” an official at Pakistan Post said here on Friday.

The official said consumers domestic as well as commercial, desirous of making payment through cheque at their doorsteps will handover the utility bill to the postman of their locality along with a crossed cheque by the due date.

He said the crossed cheque should be issued by the consumer in the name of the Chief/Sr Postmaster/Sub Postmasters of GPO/HPO/Sub Post Offices which function as Cash offices at tehsil headquarter and sub-tehsil headquarter level. Cheque should not be post dated, he added.

Postman on collection of the cheque will acknowledge the payment by stamping (specimen of stamp given below) and signing the bill. Cheque number, date of issue, bank and branch on which the cheque is drawn will be recorded in the space provided in the stamp.

The postman will retain the lower portion of the bill (stub) with the cheque and return the remaining part of the bill duly stamped to the consumer. He said postman would only accept the crossed cheque payable at the banks located within the cantonment/municipal limits of the city where the post office is functioning.

The official said the cheque, dishonoured for any reason along with bank intimation slip specifying reasons of dishonour will be returned/delivered to the consumer by the area postmen at their doorstep through recorded delivery and their bill will be treated as “not paid.” He said post office department would receive Rs 20 as home collection charges per bill from the consumer.

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New logo, service of Pakistan Post launched

Posted by | Jun 8, 2007 | |

Pakistan Post has approached banks and other financial institutions involved in micro finance credit to persuade them to make use for infrastructure for easy access to people in remote and far-flung areas.

This was stated by the Chairman Pakistan Post, Arshad Khan on Thursday at the launching of a new service, collection of PTCL and SNGPL utility bills from doorstep of the consumers, and also unveiled the new vision and corporate logo to make the organisation efficient, customer friendly, modern and sustainable.

He said that proposal to let the banks use post office outlets was discussed with the Prime Minister, Shaukat Aziz and Governor State Bank Dr Shamshad Akhtar. Now the negotiations are being held with banks and their response was very encouraging because the Pakistan Post offers them (infrastructure in rural areas) what they are lacking.

He said that the organisation with 100 percent outreach could best meet the financial institutions needs of micro-finance in the rural areas. Moreover, the Pakistan Post would establish tele-centres soon at all its outlets to offer its consumers all the latest facilities at one point. Speaking on the occasion, Minister for Communications Shamim Siddiqui expressed the hope that the new logo of Pakistan Post would become the country’s recognition. He asked the management of the organisation to also focus on offering other services ie starting express mail, as saving their survival was not possible during days ahead by relying on traditional service of dealing with the mail.

The minister said that he wanted the post office to enhance its bill collections to 50 percent, which is 22 percent now. Earlier, the minister launched the first service under the new vision of Pakistan Post namely “collection of utility bills payments from consumer doorstep”.

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Pakistan Post to collect utility bills from homes

Posted by | May 21, 2007 | |

Pakistan Post would soon launch its new service of utility bills’ collection from homes, shops and offices to maximum facilitate its customers, said Director General Pakistan Post Arshad Khan here on Sunday. “You just make a telephone call and postman of the area will collect utility bill from your home,” the DG told a private television channel (ARY One World).

He said there are 300-350 night post offices across the country, which work 9:00 AM to 9:00 PM. Eight to ten night post offices are operating in Islamabad, while 70 to 80 night offices are working in Karachi city.

Pakistan Post’s network consists of 12,000 offices, spreading all over the country, Arshad Khan added.

He said the Pakistan Post is undergoing a transformational phase, which would ultimately bring services of the institution at par with the international standard. He said efforts are being made to make the organisation more efficient, customer-friendly, putting it on modern lines.

The DG said restructuring and re-organisation work of the Post is underway, besides making significant progress in human resource development it has decided to impart modern training to 15,000 staffers belonging to customer services, while 5,000 staffers have been trained up to now.

“Under the reformation plan, all counters of the Pakistan Post to be automated,” Arshad Khan said adding that the institution is also considering to provide micro-finance facility to its customers.

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