Year: 2006

DHL continues strong growth performance in Russia

DHL Express Russia continues its strong performance with YTD revenue growth nearly 50% in 2006, with shipment volumes increasing by 30% in the same period.

Our Russia business continues to go from strength to strength; our strategic initiatives are successfully supporting the continued expansion of our business and increasing our market leading position said Mark Jordan, Commercial Manager DHL Express Russia.

DHL Russia reports an expected increase in shipment volumes of more than 30% in 2006, compared to the same period in 2005 and this continues the high growth trend of its business.

DHL Russia continues to expand its domestic road network, connecting key economic and fast growing centres of the country, to provide customers with fast and reliable, door-to-door delivery and supply chain solutions. This also includes direct road linkages with major European countries and cities.

Six new Service Points have been opened in 2006, in Moscow, St. Petersburg and Yekaterinburg. In 2007 we plan to open over 20 new Service Points in Russia’s largest cities, and further invest in excess of EUR 15 million into developing our Service Point network over the next 3 years.

The DHL Express business has shown double-digit growth both in domestic and international business and DHL in Russia expects this strong growth performance to continue.

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One year on from full liberalisation – UK customers and operators are rising to the challenges.

Postcomm has hailed the first year of full competition as a promising start but warned there are more challenging times ahead for postal operators.

Postcomm Chairman Nigel Stapleton said:

“Full competition is off to an encouraging start in 2006 with 18 new operators now in the market. Many large mailers, both in the private and public sector, have switched to new operators who they have found to be reliable and sensitive to their specific needs. Everybody has benefited because, in response to competition, Royal Mail has delivered record service levels.

“Mail is a challenging market because it is being impacted by e-substitution and is price sensitive, particularly with direct mailers, who account for nearly a fifth of the market as they have other ways by which to promote their products and services. However, we believe there is more scope for all postal operators to introduce innovative products which will be valued by customers.

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Bill payments at Correos increase by 68% compared to 2005

The payment service for bills and services that are not paid by direct debit, through the network of over 2,000 computerised Correos post offices located throughout all of Spain, has grown by over 68% this year, compared to the previous year. During 2006, over three million bills (3,230,000 to be precise) were paid at post offices all over Spain: over a million more than in the previous year.

Correos has been offering its bill payment service since 2004. With this service, citizens can take advantage of the closeness of a post office, of its long customer service hours (from 8:30 am to 2:30 pm in offices with morning opening hours, and from 8:30 am to 8:30 pm for those with continuous opening hours, or until closing time at the department stores when they are located in a shopping centre) to pay these bills or invoices in the same place in which they can also complete several other transactions or access telecommunication services.

Furthermore, during holiday periods, this service enables customers who travel to other areas and who do not pay their bills by direct debit, to pay their bill at any post office. Likewise, throughout the year, owners with holiday homes can pay their bills at any Correos branch, even if it is not in the town where the home is located.

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DHL expands Time Definite Delivery service to Vietnam

DHL announced today the expansion of its Time Definite Delivery (TDD) service to Vietnam. The new service will commence on 4 January 2007.

A suite of time-definite delivery products, DHL’s TDD portfolio comprises StartDay Express for guaranteed delivery by 9 a.m., and MidDay Express for delivery by noon. With this latest service enhancement, DHL will start providing MidDay Express for Vietnam-bound documents. Customers in Japan will now be able to send documents to Vietnam by noon of the next business day.

With this latest service enhancement, DHL expects increased demand for MidDay Express document delivery services bound for Vietnam from consumer durable manufacturers such as those producing personal computers and home appliances, as well as banks and other financial institutions. Total import and export volumes in Vietnam have grown between 19 and 24 % year-on-year respectively for the first nine months of 2006, and demand for express and logistics services are also increasingly growing with Vietnam’s scheduled World Trade Organization accession in January 2007.

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Spanish Post Office (Correos) revenue for its telecommunication services rises above 10 percent

The telecommunication services offered by CORREOS (the Spanish Post Office) through its network of over 2,000 offices spread all over Spain are going to close 2006 with turnover figures that are two digits higher than the results for the same period in the previous year. To date, over the first eleven months, its public call centre network has increased the revenue received for its services by 19%; that from its fax and burofax services, by 15%; and from its TELECOR shop network, by almost 11%.
More specifically, the income received from the more than one hundred public call centres installed in post offices has risen by 19.2% to one and a half million Euros. Coinciding with its Christmas campaign, and until the coming 7 January, customers making calls from its public call centres for a value totalling or exceeding 3.50 euro, will receive a euro1 telephone card as a gift; and for every euro10 accumulated in calls, they will enter a weekly draw for a euro200 card.
The most frequently used telecommunication service is the burofax and fax service which, until 30 November, had recorded revenues totalling euro18 million, a 14.7% increase over the same period in the previous year. A breakdown of this overall figure shows that euro17 million came from the dispatch of burofaxes, and the remainder from faxes. This service enables important documents to be sent urgently and provides proof of receipt that is valid before third parties. The sending of telegrams, on the other hand, fell by 7.1%.

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Correos (Spain) cooperates in the collection of used mobiles campaign

Correos is one of the companies cooperating in the “Dona tu móvil” (literally “Donate your mobile”) campaign, organised by the Red Cross and the Entreculturas Foundation, which aims to obtain funds through the collection of used mobile phones to then use the funds for educational, development and integration projects. The campaign, which has just started, will last for an unlimited period.
In 400 of its offices, including all the main provincial offices, Correos will provide a container box for customers and users to leave the mobile phones they no longer use in. They will be placed in a prominent place on the office counter, alongisde the envelope-bags for those wishing to cooperate to pick up and insert their mobile phones into them; once they are in the envelope, they can be left it in any postbox or handed in in the post offices themselves.
This act of solidarity fits in perfectly with the Correos commercial policy, the aim of which is to convert post offices into multi-service centres, where the public can go to get more of their activities sorted out in less time. Correos adds this service to the wide range of products and services that it already offers its customers and users, alongside its traditional postal services.

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Royal Mail eyes Sainsbury chairman

The chairman of J Sainsbury, Britain’s second-biggest food retailer, has been approached to become deputy chairman of Royal Mail, making him a potential successor to Allan Leighton as head of the postal group.
Philip Hampton is one of three candidates to have been shortlisted for the job and a series of interviews have taken place with the headhunter appointed to handle the search. Bob Wigley, chairman of Merrill Lynch Europe and a non-executive director of Royal Mail, has also been approached but it appears he is reluctant to take on the post.

Hampton is seen as a strong candidate. As well as chairing Sainsbury he also been finance director at Lloyds TSB and BT. Royal Mail is keen to find a deputy chairman who can be groomed to succeed Leighton when he steps down in March 2008.
However, the search has been made more difficult because none of the candidates wants to move forward until the government has decided whether it is going to back a financial restructuring at Royal Mail and support issuing 20% of its equity, which is 100% held by government, to staff.

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Empost to install AED 6 mn advanced IT communications system

Empost, the UAE’s national courier company is investing AED 6 million in installing an advanced IT communications system in it’s over 425-strong fleet of delivery vans and motorcycles as part of its ongoing initiatives to improve operational efficiency and customer services.
Under the communications upgrade plan, Empost courier vehicles will be equipped with the latest in wireless communication technologies such as the mobile data service, GPRS (General Packet Radio Service), the satellite-based navigation system, GPS (Global Positioning System), messaging and tracking systems.
The advanced system provided by Cisco Systems updates itself automatically – the information available needs to be entered once, thereafter it will be updated automatically from time to time.
The system will also provide a billing program that will make it easier to the customer to pay everything online.

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